Electronic Bill Presentment & Payment

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What is EBPP?

Electronic Bill Presentment & Payment or EBPP is a process a lot of big companies use to deliver “paperless bills“. By allowing your customers to “opt-in” to receiving electronic statments, you reduce costs, give a better customer experience and in many cases get paid faster. In the past, the opt-in/opt-out process needed to be managed as an IT project, making it available only to large businesses. But, we’ve invested in technology and have developed the skills to set you up and handle all the details. We can manage your customer list and send out your customers’ desired form of communication, electronic or paper as your customer chooses.

One system for everything

Bluegrass Transactional’s EBPP service is an all-in-one solution that allows your company to present your statements and bills electronically to your customers and collect payment online. Your customers can check out their statement and payment history, receive electronic statements and email notifications, make payments and look at their account information online anytime.

Speeding up cash flow

As you know, cash flow is very important when you run a business, so naturally it is in a company’s best interest to collect receivables quickly and efficiently. By quickly turning sales into cash, your company can use that money to buy new equipment, hire new people and expand your business.

Benefits of Electronic Bill Presentment & Payment

There are many benefits to offering your customers the option of receiving their bills electronically. One of these benefits is the ability to keep your payment doors open 24/7 by allowing customers to access their accounts and make payments online.  You will also reduce costs associated with traditional print and mail statement production that can range from $.30 to $.50 per statement. Electronic billing eliminates manual payment processing that banks charge for processing and posting payments. The best reason of all: you will get paid quicker by reducing turnaround time from 60 days to less than 30 days.

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Our Transactional Partners

All Service Line FAQs
Can I pay by credit card?

Yes.  Notify your Project Manager that you wish to do so and a secure credit card payment link will be emailed to you for completion.

Can you pick up my materials?

We have a fleet of vehicles that can pickup or deliver daily within the Central Kentucky, Louisville and Cincinnati areas.

Transactional FAQs
How does Bluegrass work?

Businesses enter their billing information into their ERP system as usual. Instead of printing the information the billing files are sent to us electronically via a secure FTP site. We do the rest: From determining which bills get sent by mail, email or fax to applying our state of the art technology so you can optimize savings.

I can print bills from my software, but I don't like the way they look. Can Bluegrass help?

Yes. Bluegrass can create a completely custom bill design to meet your needs, including special messages, your organization’s custom logos, and charts and graphs (depending on data availability).

How does Bluegrass select bill samples for me to review?

Through our Web based portal you have the ability to view your bills prior to our processing.   You securely login to the portal, select bills you do not want sent and then approve the processing run prior to Bluegrass sending.

How do I get my customers to adopt to electronic bill delivery?

Bluegrass offers an e-Adoption Program to help you convert your customers to electronic delivery solutions like email, fax or web. The program applies best practices developed from working with over 100 customers.  Many of our customers have achieved electronic bill delivery adoption levels of over 25%.

How does pricing typically work for bills sent by mail?

For bills sent by mail you pay based on the number of pages per envelope. The more pages in an envelope the more you save on material and postage. Our advanced technology allows you to set rules that will maximize the number of pages you can include in an envelope without unnecessarily delaying the sending of your bills.

Further, our e-Adoption team will work with you to move your customers from traditional mail to email, fax or web delivery.

How does my company send our bills to Bluegrass for processing?

We offer a secure FTP site that allows you to upload your billing files which are then sent to Bluegrass for processing.  Our technology will identify how the bill is to be delivered (U.S. mail, fax, email, or web) and which of our regional facilities will send the bills going by U.S. Mail.